Terms & Conditions

These Terms & Conditions apply when you use techloinno.com or engage Techlo Inno LLC ("we", "us") for services. By contacting us or accepting a proposal, you agree to them. Where a signed statement of work says something different, the statement of work wins.

1. Who we are

Techlo Inno LLC is a limited liability company registered in the State of Colorado, USA, with a registered office at 1500 N Grant St, Denver, CO 80203.

2. Scope of work

Every engagement is defined by a written proposal or statement of work covering deliverables, timeline and price. Anything not listed there is out of scope. If you want to add something mid-project, we'll quote it separately rather than quietly absorbing it and running late.

3. Your responsibilities

We can only move as fast as the information and access we're given. You agree to:

• Provide content, brand assets, access credentials and feedback within the agreed timeframes.
• Nominate one person with authority to approve work.
• Ensure anything you supply is yours to use, and doesn't infringe anyone's rights.
• Pay invoices when they're due.

4. Timelines

The timelines we quote assume feedback within five business days at each review point. Delays on your side move the delivery date by at least the same amount, usually a little more, because we will have scheduled other work into the gap. We'll always tell you when a date has moved and why.

5. Payment

• Project work: 50% to begin, 50% on delivery, unless the statement of work says otherwise.
• Retainers: billed monthly in advance, on the first working day of the month.
• Invoices are due within 14 days.
• Late payment beyond 30 days may pause active work. We'll warn you before that happens, not after.
• Ad spend is paid by you directly to the platform and is never invoiced through us.

6. Ownership of work

On full payment, you own the deliverables: the code we wrote for you, the designs, the campaign assets, the automation configurations. We transfer repositories into your organisation and hand over every credential in your own name.

We keep ownership of anything that pre-existed your project, our internal tooling, boilerplate, component libraries, checklists and methods, and of any general skill or knowledge gained. You get a perpetual licence to use those where they're embedded in your deliverables. We may reference the work in our portfolio unless you ask us in writing not to.

7. Third-party services

Projects often depend on third-party platforms. Google, Meta, GoHighLevel, hosting providers, payment processors. Those are governed by their own terms, priced by them, and outside our control. We're not liable for their outages, policy changes, account suspensions or price increases, though we'll help you deal with the consequences.

8. Results

We commit to the work, the standards and the process described in a statement of work. We do not guarantee specific rankings, conversion rates, revenue figures or advertising returns, because those depend on your market, your offer, your pricing and platforms we don't control. Any projection we give is an estimate based on the data available at the time, and we'll say so when we give it.

9. Cancellation and termination

• Retainers: either side may terminate with 30 days' written notice after the initial three-month term.
• Projects: you may cancel at any time. You're billed for work completed to that point, and you receive whatever has been produced.
• We may terminate immediately for non-payment beyond 45 days, or for abusive conduct toward our team.
• On termination we hand over all work product, credentials and accounts within 10 business days.

10. Limitation of liability

To the fullest extent the law allows, our total liability for any claim arising from an engagement is limited to the fees you paid us in the three months before the claim. We are not liable for indirect or consequential losses, lost profits, lost data, lost business opportunity. Nothing here limits liability for fraud, wilful misconduct, or anything that can't lawfully be limited.

11. Confidentiality

Each side keeps the other's confidential information confidential, uses it only for the engagement, and returns or destroys it on request. This survives the end of the engagement. We're happy to sign your NDA before any commercial detail is discussed.

12. Governing law

These terms are governed by the laws of the State of Colorado, USA, and the courts of Denver County have exclusive jurisdiction. Before either side starts proceedings, we agree to spend 30 days genuinely trying to resolve the dispute directly, in our experience that works far more often than it doesn't.

13. Changes

We may update these terms. The version in force for your engagement is the one current when you accepted your proposal. Material changes are notified to active clients directly.