Privacy Policy

This policy explains how Techlo Inno LLC ("we", "us") handles personal information when you visit techloinno.com, contact us, or work with us. We are registered in the State of Colorado, USA, and comply with the Colorado Privacy Act (CPA). Where you are located in the UK or EU, we also apply the UK GDPR and EU GDPR standards to your data.

1. What we collect

We only collect what we need to answer you and to run the site.

• Information you give us: name, email address, phone number, company name, and whatever you write in the message field of a form.
• Information collected automatically: IP address, browser and device type, pages viewed, referring source, and time on page, through Google Analytics 4 and Google Tag Manager.
• Advertising data: if you arrive from an ad, the Meta Pixel and Google Ads tags may record that visit and any conversion, subject to your cookie choices.
• Client project data: for active clients, whatever access and account information is necessary to deliver the work you have engaged us for.

2. What we do with it

We do not use your information to train machine learning models, and we do not build advertising profiles about you beyond the platform-standard conversion measurement described above.

• Reply to your enquiry and, if relevant, prepare a proposal.
• Deliver and support the services you have engaged us for.
• Understand how the site is used so we can improve it.
• Measure whether our own advertising works.
• Meet legal, tax and accounting obligations.

3. What we never do

We do not sell your personal information. We do not share it with third parties for their own marketing. We do not add you to a mailing list because you filled in a contact form, marketing email is opt-in only, and every message we send has a working unsubscribe link.

4. Who we share it with

We share information only with service providers who help us operate, and only what each one needs:

• Google (Analytics 4, Tag Manager, Google Ads), site analytics and ad measurement.
• Meta Platforms, advertising measurement, where you have consented to advertising cookies.
• Calendly, if you book a call through the site.
• Our email and CRM providers, to correspond with you and manage the relationship.
• Professional advisers, and authorities where the law requires it.

5. How long we keep it

Enquiries that don't become projects are deleted after 24 months. Client records are kept for seven years to meet accounting and tax obligations. Analytics data is retained for 14 months. If you ask us to delete your data sooner, we will, except where we're legally required to keep it.

6. Cookies

The site uses strictly necessary cookies to function, plus analytics and advertising cookies that only load after you consent through the banner. You can change or withdraw your choice at any time. Blocking non-essential cookies has no effect on your ability to use the site.

7. Your rights

Under the Colorado Privacy Act, and under GDPR where it applies to you, you can:

• Ask what personal data we hold about you and receive a copy.
• Ask us to correct anything inaccurate.
• Ask us to delete your data.
• Ask us to stop processing it, or to restrict how we process it.
• Opt out of targeted advertising and of any sale of personal data (we don't sell it, but the right stands).
• Appeal if we refuse a request, and, if you're still unsatisfied, complain to the Colorado Attorney General.

To exercise any of these, email us. We respond within 30 days and we don't charge for it. We may ask you to verify your identity first, which protects you rather than us.

8. Security

We use encrypted connections (HTTPS) across the site, restrict access to client data to the people working on that account, use multi-factor authentication on every business system, and review access when someone leaves a project. No system is perfectly secure, and we won't claim otherwise, but if a breach affects your data, we will tell you.

9. Third-party links

The site links to other websites, including our own social profiles and our booking tool. Once you leave techloinno.com, this policy no longer applies and the destination site's own policy takes over.

10. Children

Our services are for businesses. We do not knowingly collect information from anyone under 16. If you believe a child has given us personal information, tell us and we will delete it.

11. Changes

If we change this policy materially, we update the effective date at the top and, for active clients, tell you directly. Continued use of the site after a change means you accept the updated policy.